FAQs
At Toluca International Airport, our passengers are our top priority.
Where does AIT fly?
What beach destinations does AIT serve?
How much do tickets cost?
That information is provided only by the airlines. Here are a few options: a) Volaris 5551334000 (www.volaris.com) b) Viva Aerobus 8182150150 (www.vivaaerobus.com)
Where can I buy a plane ticket at the AIT?
How far in advance should I arrive at the airport?
What time should I arrive at the boarding gate?
What documentation is required to board a domestic flight?
What documents does a minor need to travel?
Do I have to pay for an infant?
Can I apply for the SAM form at the AIT for a minor traveling abroad?
What is the maximum weight my baggage can be to avoid fees?
Where and how do I file a claim for lost baggage during the flight?
What is carry-on luggage?
What can I carry in my carry-on luggage?
To carry items such as bottled beverages, shampoo, hair gel or spray, lotions, toothpaste, sunscreen, liquid cosmetics, creams, aerosols, or any substance or product of similar consistency in your carry-on luggage inside the cabin, these items must be contained in containers of up to 100 ml (3.4 oz), must be packed in a clear plastic bag with a capacity of up to one-quarter (1 liter) or measuring 8 by 7.5 inches. In addition to the items already mentioned, the items you may carry in your carry-on baggage are: infant formula or breast milk, baby juices—only if infants are traveling; liquids, gels, and aerosols purchased within the secure area; prescription medications, as well as insulin and other over-the-counter medications that do not exceed 100 ml (3.4 oz.) per container, including saline solutions and eye care products; liquids, gels, or aerosols for people with diabetes who can verify their medical condition, in quantities not exceeding 100 ml. (3.4 oz.); solid cosmetics and personal hygiene items such as lipstick, solid deodorant, and other similar solids. Note: Items purchased at duty-free shops may be brought on board; these must be handed to passengers at the aircraft door. For more information, please contact your airline.
How many bags can I bring on a flight?
Can my dog travel in the cabin with me?
Where do I meet a passenger arriving on a domestic flight?
Where do I meet a passenger arriving on an international flight?
Is there a SAGARPA office at the AIT?
What types of complaints or suggestions are handled?
Is the TIA still closed?
Can I smoke during the flight?
Is there transportation from AIT to AICM?
Is there transportation to Mexico City?
Where can I buy a taxi ticket?
How long can I leave my vehicle in the parking lot?
Can I park my vehicle on the road outside the terminal building?
Is there a COVID testing lab at the AIT?
Where should I go?
If for any reason you left an item behind in the terminal building and/or a personal item was confiscated at the entrance to the Final Departure Lounge, you can recover your belongings by visiting the Passenger Service Office.
What documents do I need to present?
- A copy of your official ID and boarding pass.
- A description of the lost item; for retained items, please present the receipt number that should have been provided by security personnel.
- A power of attorney if you are not the owner of the lost or retained item
What are the office hours?
- Monday through Friday: 9:00 a.m. to 6:00 p.m. (except on holidays)